Some of the most common questions we receive – almost everything you’d want to know about Brady Family Ham! But if you have a question that isn’t answered below, feel free to contact us directly here.
What day will you deliver and what if I am not in?
All of our Christmas Hams and Turkeys will be delivered between Friday 18th and Tuesday 22nd December. All will be delivered by the Brady Family team direct to your door. If you cannot be there do not worry, we can leave the parcel in a designated safe place.
When placing your order you are asked to specify your “Safe Place” preference. Our specially designed packaging and cooling elements will keep your Ham or Turkey safe provided you refrigerate it the same evening. If you are having any problems please contact our customer services here.
How will my order be packed?
Your Ham or Turkey will be packed with Coolants to ensure it retains the temperature throughout the delivery chain. Please refrigerate the product once received.
Who do you use for delivery?
Our Brady Family team will personally deliver all hams and turkeys, using refrigerated vehicles, this Christmas. We believe its a great chance to meet our valued customers.
Do you send orders abroad?
Currently, we can only ship to the Republic of Ireland.
How long does your Ham last?
Each Ham and Turkey will have a use by date on it of at least 1st January, while it is kept in its protective vacuum packaging.
After removing the ham from its vacuum packaging, we recommend using the product within 3 days.
After removing the turkey from its vacuum packaging, we recommend it is consumed within 48 hours, once reheated consume within 24hours.
I could not get home in time and my ham or turkey was left out all night
Unfortunately, there is no guarantee that the ham or turkey maintained temperature overnight and so our recommendation is not to use the product if you did not get it into the fridge the evening the ham was delivered.
What happens if I order past the deadline of 16th December?
Unfortunately, given that our hams and turkeys are freshly produced to order, we cannot accept any orders past midnight on the 16th December. Our Christmas hams are still listed in selected Supervalu, Tesco and independent stores so it may still be possible to purchase our products there. Please contact us directly here to see if we can assist you in any way beyond this date.
Is your Ham and Turkey cooked?
Yes our Ham and Turkeys are cooked, using 100% Irish meat, and are simple to reheat.
To reheat your ham, please follow these simple steps:
Where does your meat come from?
Our Ham and Turkeys come exclusively from Bord Bia Approved Irish farmers.
Can I freeze your Hams and Turkeys?
Yes, but we do feel our products are best enjoyed fresh without further temperature treatment. If you must freeze we recommend freezing as soon as possible and for a maximum of 6 months.
What size ham and turkey do I need?
We recommend the Brady Family 4kg Ham on the bone for larger gatherings, as it serves approximately 16-18 portions. It’s perfect for St. Stephens Day also!
The Brady Family Baked 2.25kg Baked Half Ham is perfect for smaller gatherings of 8 or less.
The Homebird Boneless Turkey 2.2kg is also perfect for gatherings of 8 or less.
How do I change an order I've made online?
Please contact our customer services here anytime to change an order. Note: orders cannot be changed after the 16th December cut off.
How do I cancel an order I've made online?
Please contact our customer services here to cancel an order.
Why did I not received a confirmation email after my order was placed?
We always recommend taking note of your Order Reference number when your order is initially placed. If you have not received your Order Confirmation email please check your junk or spam folders. If you still cannot find the email, please contact our Customer Service team here.
How do I pay for my order?
Orders can be paid for online with credit / debit card or over the phone at 045 847 038.
Can I place an order to be delivered as a gift?
Yes of course. Be sure to enter the correct delivery details for the order. Also please put on the note the mobile number of the person who is receiving the gift so that we can make sure we deliver to the right place.
Are my payment details secure?
I have a promotional code, how do I use it?
A box is provided on the checkout page to enter your promotional code. Note promotions are usually date restricted so please ensure you are within the correct timeframe when attempting to use the promo code.
I’m being asked for my card’s CVC number. What is it?
This is a 3 digit number on the back of your card. Entering this helps keep your payment secure.
I realised my personal details were wrong after placing an order. What do I do?
Please contact our customer service team here as soon as possible, quoting your order number and they will be happy to advise you.
What do I do if my payment is declined?
If your credit or debit card is rejected by our online payment gateway, please double check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same card or place the order again using a different card. If the problem persists, please contact your card issuer.
Your name and billing address details must match the cardholder address details held by your card issuer.
If for any reason, there is a problem with payment from your credit or debit card after we have confirmed receipt of your order, we will not be obliged to dispatch your order.
Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:
– The item being out of stock or no longer available
– Your payment being declined
– A technical error
When do you take payment?
We take payment on order.
Are there any stores in which I can purchase Brady Family Christmas Hams
Yes, Brady Family Christmas Hams are available in selected Supervalu, Tesco, Dunnes Stores and independent stores nationwide. Please call our customer support team to find your nearest store on 045 847 038.