Some of the most common questions we receive – almost everything you’d want to know about Brady Family Ham! But if you have a question that isn’t answered below, feel free to contact us directly here.
What day will you deliver and what if I am not in?
All of our Christmas Hams will be delivered on Thursday 20th December. DPD are our delivery partner and will notify you in advance of a time window that they will arrive. If you cannot be there do not worry, DPD have been instructed to leave the parcel in a safe place. When placing your order you have the option of specifying your “Safe Place” preference. The driver will attempt to contact you to see where best to leave your Ham. The driver will leave the ham somewhere and will record this so that it is available to see on the tracking. Our specially designed packaging and cooling elements will keep your ham hunky dory provided you are there to take it in that evening. If you are having any problems please contact our customer services here.
How will my order be packed?
Your Ham will be packed with Coolants to ensure it retains the temperature throughout the delivery chain. Please refrigerate the product once received.
Who do you use for delivery?
We use DPD for delivery in the Island of Ireland.
Can I track my order?
Yes, of course. Your tracking code will be sent to you by email on the 20th December. You can track from here https://dpd.ie/tracking
If you are having any problems, please contact us here.
Do you send orders abroad?
Currently, we can only ship inside the Island of Ireland.
Can I collect my Ham at your Factory?
Yes of course. As always we will have our Christmas Shop open in Timahoe on Wednesday 19th, Thursday 20th and Friday 21st December.
Please contact us with your order, name, contact details (phone number preferably) and which day you would like to collect your ham. We will take payment from you on the day of collection.
How long does your Ham last?
Each Ham will have a use by date on it. We recommend using the ham a maximum of 3 days after opening.
I could not get home in time and my ham was left out all night
Unfortunately, there is no guarantee that the Ham maintained temperature overnight and so our recommendation is not to use the product if you did not get it into the fridge by Friday evening.
What happens if I order past the deadline of 17th December?
Unfortunately, given our lead times we cannot accept any orders past midnight on the 17th December. Please contact us directly here to see if we can assist you in any way beyond this date.
Is your Ham cooked?
Yes. All of our Hams go through the traditional curing and cooking process that was started by Mary and Ossie Brady in 1978 and is still our process to this day. It is this traditional process along with our commitment to only use Bord Bia Approved Irish Pork that delivers such a consistently tasty Christmas Ham.
Where does your meat come from?
All of our pork legs come from Bord Bia Approved Irish pork farmers.
Can I freeze your Hams?
Yes, but we do feel our hams are best enjoyed fresh without further temperature treatment. If you must freeze we recommend freezing as soon as possible. Freeze fast and thaw slow is a good rule to work by. Freezing ham for more than six months can reduce the quality of the product so it is best to thaw back within that timeframe.
What size ham do I need?
We recommend the 4kg bone in Ham for larger parties. It’s perfect for St. Stephens Day also! The smaller 2.25kg Baked Half Ham is perfect for smaller parties of less than 8.
How do I change an order I've made online?
Please contact our customer services here anytime to change an order. Note: orders cannot be changed after the 17th December cut off.
How do I cancel an order I've made online?
Please contact our customer services here anytime to cancel an order. Note: We cannot cancel an order once the order has been dispatched as it is already in the hands of the courier.
Under EU Consumer Rights Directive, you have the right to cancel your order within 14 days from the day you receive it, known as a ‘cooling off period’. You must cancel your contract in writing to us by post or email. Contact our customer service team here as soon as possible if you wish to cancel your order.
Why did I not received a confirmation email after my order was placed?
We always recommend taking note of your Order Reference number when your order is initially placed. If you have not received your Order Confirmation email please check your junk or spam folders. If you still cannot find the email, please contact our Customer Service team here.
How do I pay for my order?
Orders can be paid for online with credit / debit card or over the phone.
Can I place an order to be delivered as a gift?
Yes of course. Be sure to enter the correct delivery details for the order. Also please put on the note the mobile number of the person who is receiving the gift so that we can make sure we deliver to the right place.
Are my payment details secure?
I have a promotional code, how do I use it?
A box is provided on the checkout page to enter your promotional code. Note promotions are usually date restricted so please ensure you are within the correct timeframe when attempting to use the promo code.
I’m being asked for my card’s CVC number. What is it?
This is a 3 digit number on the back of your card. Entering this helps keep your payment secure.
I realised my personal details were wrong after placing an order. What do I do?
Please contact our customer service team here as soon as possible, quoting your order number and they will be happy to advise you.
What do I do if my payment is declined?
If your credit or debit card is rejected by our online payment gateway, please double check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same card or place the order again using a different card. If the problem persists, please contact your card issuer.
Your name and billing address details must match the cardholder address details held by your card issuer.
If for any reason, there is a problem with payment from your credit or debit card after we have confirmed receipt of your order, we will not be obliged to dispatch your order.
Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:
– The item being out of stock or no longer available
– Your payment being declined
– A technical error
When do you take payment?
We take payment on order.