Some of the most common questions we receive – almost everything you’d want to know about Brady Family Ham! But if you have a question that isn’t answered below, feel free to contact us directly here.
What day will you deliver?
All of our Christmas Hams and Turkeys will be delivered between Thursday 16th and Thursday 23rd December. All will be delivered by the Brady Family team direct to your door. You will be contacted the day in advance to advise you that your parcel is out for delivery the following day. Unfortunately we cannot cater to requests for specific delivery dates or times.
How will my order be packed?
Your Ham or Turkey will be packed with Coolants to ensure it retains the temperature throughout the delivery chain. Please refrigerate the product once received.
Who do you use for delivery?
Our Brady Family team will personally deliver all hams and turkeys, using refrigerated vehicles, this Christmas. We believe its a great chance to meet our valued customers.
What measures are you taking to safely deliver products to your customers?
All our drivers will take antigen tests daily before commencing deliveries, carry hand sanitiser, and will wear masks to ensure safe delivery to our customers.
Do you send orders abroad?
Currently, we can only ship to the Republic of Ireland.
I could not get home in time and my ham or turkey was left out all night
Unfortunately, there is no guarantee that the ham or turkey maintained temperature overnight and so our recommendation is not to use the product if you did not get it into the fridge the evening the ham was delivered.
What happens if I order past the deadline of 15th December?
Unfortunately, given that our hams and turkeys are freshly produced to order, we cannot accept any orders past midnight on the 15th December. Our Christmas hams are still listed in selected Supervalu, Tesco, Dunnes Stores and independent stores so it may still be possible to purchase our products there. Please contact us directly here to see if we can assist you in any way beyond this date.
Is your Ham and Turkey cooked?
Can you reheat your ham or turkey joint more than once ?
No. For food health and safety reasons please do not reheat your ham or turkey more than once.
Where does your meat come from?
Our Ham and Turkeys come exclusively from Bord Bia Approved Irish farmers.
Can I freeze your Hams and Turkeys?
While its possible to freeze either the ham or turkey, we do not recommend freezing our ham and turkey joints as they are best enjoyed fresh without further temperature treatment.
What size ham and turkey do I need?
We recommend the Brady Family 4kg Ham on the bone for larger gatherings, as it serves approximately 16 portions. It’s perfect for St. Stephens Day also!
The Brady Family Baked 2.25kg Baked Half Ham is perfect for smaller gatherings of 8 or less.
The Homebird Boneless Turkey 1.8kg is also perfect for gatherings of 8 or less.
How do I change an order I've made online?
Please contact our customer services here anytime to change an order. Note: orders cannot be changed after the 15th December cut off.
How do I cancel an order I've made online?
Please contact our customer services here to cancel an order.
Why did I not received a confirmation email after my order was placed?
We always recommend taking note of your Order Reference number when your order is initially placed. If you have not received your Order Confirmation email please check your junk or spam folders. If you still cannot find the email, please contact our Customer Service team here.
How do I pay for my order?
Orders can be paid for online with credit / debit card or over the phone at 045 847 038.
Can I place an order to be delivered as a gift?
Yes of course. Be sure to enter the correct delivery details for the order. Also please put on the note the mobile number of the person who is receiving the gift so that we can make sure we deliver to the right place.
Are my payment details secure?
I have a promotional code, how do I use it?
A box is provided on the checkout page to enter your promotional code. Note promotions are usually date restricted so please ensure you are within the correct timeframe when attempting to use the promo code.
I’m being asked for my card’s CVC number. What is it?
This is a 3 digit number on the back of your card. Entering this helps keep your payment secure.
I realised my personal details were wrong after placing an order. What do I do?
Please contact our customer service team here as soon as possible, quoting your order number and they will be happy to advise you.
What do I do if my payment is declined?
If your credit or debit card is rejected by our online payment gateway, please double check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same card or place the order again using a different card. If the problem persists, please contact your card issuer.
Your name and billing address details must match the cardholder address details held by your card issuer.
If for any reason, there is a problem with payment from your credit or debit card after we have confirmed receipt of your order, we will not be obliged to dispatch your order.
Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:
– The item being out of stock or no longer available
– Your payment being declined
– A technical error
When do you take payment?
We take payment on order.
Are there any stores in which I can purchase Brady Family Christmas Hams
Yes, Brady Family Christmas Hams are available in selected Supervalu, Tesco, Dunnes Stores and independent stores nationwide. Please call our customer support team to find your nearest store on 045 847 038.